Payment Policies
Family Health Network of Central New York, Inc. (FHN) welcomes all patients regardless of their insurance status or ability to pay. We participate with most major insurers, including Medicare and Medicaid. Please bring your insurance card with you for every visit. We also offer a Sliding Fee Program for all eligible patients. Call (607) 753-3797 or ask at the health center for more information.
You are responsible for paying for non-covered services, co-payments or unmet deductibles in full at the time of your visit. Payment in full is also expected at the time of your visit if FHN does not participate directly with your insurance plan. At the time of your visit, you may pay by cash, personal check, or credit card – Master Card, Visa, or Discover.
If you have questions regarding your bill, please call our billing department between 8:30 am and 5 pm at (607) 753-3798.
Payment Assistance Programs
FHN wants you to get the health care you and your family need. We offer assistance through our Sliding Fee Program that matches the cost of your care with your ability to pay based on your income and household size. For more information call (607) 753-3797. Click here to download our Sliding Fee Application Form.
FHN can also help you enroll in other insurance programs such as Managed Medicaid, Child Health Plus, or packages offered through the New York State Marketplace. To register or to find out more about the programs listed below, please call our Certified Applications Counselor at (607) 423-1198.
NYS Public Health Law and New York General Business Law
The Consumer Financial Protection Bureau (CFPB) has issued a final rule amending Regulation V, which implements the Fair Credit Reporting Act (FCRA), concerning medical information. The final rule is effective March 17, 2025 and covers patient use of credit cards for medical transactions, and how that information may be used by credit agencies. Per the new regulations, whenever a patient pays a medical bill using a credit card, they should be reminded of two points:
- Medical bills paid by credit card are no longer considered medical debt.
- By paying with a credit card, patients are forgoing certain federal and state protections around medical debt.
Family Health Network is required to obtain an acknowledgement from each patient that they are foregoing the following protections:
- Prohibitions on wage garnishment and property liens.
- Prohibition against reporting medical debt to credit bureaus.
- Limitations on interest rates.
In addition, at the time of enrolling in a payment plan, the patient will be asked to acknowledge the following:
- Prohibitions on wage garnishment and property liens.
- Prohibition against reporting medical debt to credit bureaus.
- Limitations on interest rates.
Please contact Family Health Network’s Billing Department at 607-753-3797 for any questions or clarifications.